A hospital system fails to uphold its agreement
June 02, 2024
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June 02, 2024
There is no single metric for concepts that are as complex and nuanced as quality of care. Nevertheless, people frequently do not want to wade through reams of data in order to assess whether a hospital or clinic provides quality care. As a result, some organizations like to provide a "grade" -- a quick indicator that considers a variety of factors and is supposed to be a reasonable proxy for the general level of care. However, KFF Health News published an article showing why that practices does not always work out.
Six years ago, two health systems wanted to merge, raising anti-trust concerns. Organizations who want to merge frequently argue that the merger will allow them to provide better service at a more affordable cost, while critics of such mergers frequently argue the opposite. To assuage concerns, the merged entity agreed to a variety of quality metrics, to be monitored and graded by government agencies. The article points out, however, that the merged entity "has failed to meet the baseline values on 75% or more of all quality measures in recent years — and some are not even close — according to reports the company has submitted to the health department." Perhaps even more concerning is that the one of the government agencies responsible for overseeing the merged entity has always given it an "A" grade whenever it has issued such grades ("the scoring system was suspended due to the covid-19 pandemic and no grade issued"). Apparently, the issue is that the government agency gives the entity 15 points (out of a possible 100) for merely reporting the measures, contradicting the scoring rubric described in the agency's own documents.
Busy patients could easily be mistakenly reassured by the "A" grade from the government agency. At the very least, it is helpful for the underlying data and the scoring rubric (when available) to be released, even when a general "grade" is released.
May 26, 2024
KFF Health News reported on an experimental Medi-Cal program that pays former meth users for clean drug tests. The article links to a study showing that "Non pharmacological interventions are effective in treating" such patients.
Interestingly, participants in this program can earn as much as $599 in a year (given as a gift card), which seems like a rather small amount in comparison to the extent of a participant's lifestyle change. However, someone in the industry explains that "The reward system in the brain is more activated with amphetamine users, so getting $10 or $20 at a time is more enticing than sitting in group therapy." Presumably, this treatment -- like many other treatments -- is only effective for those who already want to change.
May 19, 2024
Echoing concerns expressed by the nursing home industry, KFF Health News published a piece on how a change in Montana's staffing requirements caused some low-intensity addiction treatment facilities to close. For context, the article reports that "The new rules the state added at the same time brought the residential facilities up to American Society of Addiction Medicine standards." Yet, four out of fourteen facilities in the state have closed since 2022, when the changes took effect. Apparently, the state was hoping that moving to the higher Medicaid reimbursement rates would be adequate funding.
It seems like a difficult policy decision. As the article points out, various competing groups -- likely many for good causes -- are vying for additional funding. The legislators try to make the budget stretch. At the same time, people expect a certain level of quality from various service providers, and expect the state to enforce at least some of those standards, particularly among healthcare providers. Yet, people were probably hoping that the various facilities would improve without becoming unsustainable. In retrospect, it is probably not surprising that when higher quality is mandated, the funding must come from somewhere, whether that be owners' profits or from those who pay, or some combination.
May 12, 2024
For a long time, hospitals and clinics have frequently stated that they are unable to provide exact pricing for many surgeries until after the procedures are completed, citing a number of variables that might affect the final numbers. Now, however, some hospitals are requiring patients to pay before the procedure.
If hospitals are viewed as for-profit entities, this trend makes sense: hospitals can spend much less effort chasing down payments if they collect payments before the procedure -- perhaps when the patients are most motivated to pay. The article points out the "corporatization" trend in healthcare, where "more medical practices were owned by corporations than hospital systems."
Requiring prepayment of non-emergency services might still make sense for non-profit entities, if those entities have an appropriate charity policy to benefit the community sufficiently to justify the benefits of their non-profit status -- after all, those who can afford the procedure probably should not be allowed to impose onerous administrative work in collecting on bills. Fortunately, requiring patients to prepay for emergency services is not allowed.
Either way, it appears that these institutions no longer have qualms about disclosing pricing ahead of time. It is ironic, however, that the article points out that a hospital system that overcharged a patient was slow to refund the difference, requiring months of wrangling by the patient. Some sort of penalty on the hospital for creating the extra work in this case seems appropriate.
May 05, 2024
It is difficult to have a free market if consumers lack information about both pricing and quality. Unfortunately, for a long time, the US healthcare industry has lacked both pricing and quality information. Very slowly, pricing information is becoming more available. Information on quality metrics, however, has been lacking. For example, it would be nice to know the mortality rate and complication rate associated with a specific surgeon. KFF Health News published a piece about one man's quest to address a quality metric at the hospital level. His wife passed away while in an intensive care unit, even though the medical staff believed she was healthy enough that she would soon be discharged. The husband believes that the hospital had inadequate nursing staffing levels to stabilize her condition when it deteriorated.
The husband's proposed solution is for the state government to mandate nursing staffing levels to ensure that hospitals have enough nurses for their patients. Both the hospital industry and nursing unions appear to agree that there is a shortage of nursing staff employed by hospitals. However, nursing unions seem to blame hospitals' cost-cutting measures, which includes inadequate staffing levels, leading to burnout. The article points out that hospitals do not get paid for nurses, whereas they do get paid for procedures that are done by physicians.
The husband is quoted as believing the proposed legislation to mandate nursing staffing levels would save lives. The legislation would indeed probably result in better patient care and saved lives. However, the costs are unclear. Beyond the financial costs that hospitals would have to bear for increased staffing (costs that they will likely pass on to insurers), there is also a cost in terms of hospitals that would close wards rather than operate them at the higher cost to be in compliance with the new legislation. The reduced access could mean that while the legislation could save lives in some hospitals, it could also cost lives elsewhere. That is likely an empirical question for academics to weigh in on. In the meantime, it would at least be nice for more statistics about the quality of care (including patient survival rates) to be published for both academics and the public to see.