Frequently Asked Questions

General

For Healthcare Providers

Searching for a Doctor

Reviews

Professional Subscriptions


General

What is DocSpot?
DocSpot is a website that helps people find healthcare providers by pulling together information from hundreds of sources into one coherent interface, allowing people to search and filter by the criteria which matter to them.

We are not affiliated with any particular provider or healthcare facility. Providers may choose to claim their profiles and customize the information displayed.

You can see a list of the sources referenced, along with the date which we last checked the source for updates on the bottom of each profile.
Where does DocSpot get information about providers?
DocSpot profiles contain information from a variety of sources. Profiles can also be claimed and updated by providers or their staff. We list the sources used on each profile at the bottom of the profile.
How wide is DocSpot's directory coverage?
So far, we have focused on the following metropolitan areas.
  • Atlanta, GA
  • Austin, TX
  • Boston, MA
  • Chicago, IL
  • Charlotte, NC
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Dallas, TX
  • Denver, CO
  • Detroit, MI
  • Houston, TX
  • Indianapolis, IN
  • Kansas City, MO
  • Los Angeles, CA
  • Las Vegas, NV
  • Miami, FL
  • Milwaukee, WI
  • Minneapolis, MN
  • Nashville, TN
  • New Orleans, LA
  • New York City, NY
  • Orlando, FL
  • Philadelphia, PA
  • Phoenix, AZ
  • Portland, OR
  • Providence, RI
  • Saint Louis, MO
  • San Antonio, TX
  • San Diego, CA
  • San Francisco Bay Area (including San Jose and Oakland)
  • Seattle, WA
  • Tampa, FL
  • Washington, D.C.
Additionally, we have integrated general information for the following states.
  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • District of Columbia
  • Florida
  • Idaho
  • Maryland
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Tennesee
  • Utah
  • Vermont
  • Virginia
  • West Virginia
We also include data from some national sources. We are continuing to expand our coverage. If you would like to lobby for a particular metropolitan area, please send us feedback using the Contact DocSpot form.
Why hasn't DocSpot included information from a particular source?
It is possible that the owners of the data did not want their information included (DocSpot abides by the robots exclusion standard, as well as other search engine conventions. Learn more about DocSpotBot at http://www.docspot.com/bot.html ). Another reason that a source might not be included is that we simply have not gotten to it yet. If you would like to lobby for the integration of a particular source please send us feedback using the DocSpot contact form.
How do you determine the order of search results? Does DocSpot have a ranking system?
We currently order the results based on how many different pieces of information we have on the doctor. The theory is that the more information we have about a doctor, the easier it is for a patient to decide whether that doctor is an appropriate match. We do not rank doctors by any quality metric because we recognize that different people desire different qualities in their medical providers. See our blog entry on How We Order The Search Results for more information.
Can I schedule an appointment through DocSpot?
DocSpot is not affiliated with a particular doctor or hospital, and as such, does not facilitate appointments directly. Some profiles have the option to schedule an appointment through Doctor.com or DocMeIn. Many hospitals/facilities have online scheduling forms and we provide links to those forms if possible.
Can DocSpot offer me medical advice?
DocSpot is not affiliated with a particular doctor or hospital, and as such, does not facilitate appointments, verify insurance, or offer medical advice. If you are experiencing, or think you may be experiencing, a medical emergency, call 911.
My phone number is listed on someone else's DocSpot profile, how can I have it removed?
Please click on the flag icon next to the phone number that is yours and complete the steps on the following page. If you need more assistance, then you can Contact DocSpot form to let us know which phone number is incorrectly listed and which profile it is on..
What do I do if I still have questions?
Contact DocSpot

Claiming and Updating a DocSpot Profile

How do I claim my DocSpot profile? Is it free? Are there ever any fees?
In order to update information on the profile, please claim it. Claiming a DocSpot profile is free of charge and easy to do. To begin the claiming process go to the DocSpot profile and click on the orange "Claim your profile" button located on the profile page.
  • Profile Page
  • In order to minimize the chance of identity fraud, we verify identity by delivering a claim code using a phone or fax number from a trusted source (such as hospital and government directories).
  • The form you are taken to after clicking on the "Claim your profile" button will ask how you would like to receive your claim code: Choose a contact number and a contact method (Automated call, Fax, or Call from a DocSpot Staff member).
  • Once you receive your claim code enter it into the appropriate field to verify your identity. Once you choose a username and password for your account you can complete the account creation and update the DocSpot profile.
How do I edit my DocSpot profile?
Once you claim your DocSpot profile you can log in to edit your profile. Once you are logged in you can add, hide, mark as incorrect, or edit most of the information on your profile. To edit or add information click the pen and paper symbol next to the field. Please note: while changes to your DocSpot profile show up right away, the search results may take up to a week to reflect the changes.
What information will I be able to edit once I claim my profile? What information can not be edited by providers?
Once you claim your DocSpot profile you will be able to edit most of the types of information on the profile. There are some types of information which we do not allow providers to edit themselves. This information includes:
  • Board Action Data
  • Name
  • Medicare pricing and procedure data
  • Reviews, Ratings, and User comments
If there is a mistake in any of this information please Contact DocSpot and we will work with you to resolve the issue
Why do I have to claim my DocSpot profile before I can update it?
We ask providers or staff to claim profiles at our site in order to minimize the chance of identity fraud. We verify identity via phone or fax, to help minimize the possibility that someone could, for example, create an e-mail address and ask us to change information on a competitor's profile.
How do I claim my profile if I no longer have access to the phone or fax number listed on it?
If you cannot be reached at any of the numbers on your DocSpot profile, please update your contact information in the National Provider Identifier (NPI) Registry. Once your updated contact information is visible on your public profile in the NPI Registry, contact DocSpot and we can update the contact information on your DocSpot profile.

Tips for updating your public profile in the NPI Registry:
  • The Centers for Medicare & Medicaid Services provides login credentials through the Identity & Access Management System, which can be used to log into the National Plan and Provider Enumeration System (NPPES), where you can update your public profile in the National Provider Identifier (NPI) Registry.
  • If you have an account with the NPPES you can log into the National Plan and Provider Enumeration System (NPPES) and update your public profile in the NPI.
  • If you do not have an account with the NPPES you will need to create a login through the Identity & Access Management System.
How do I create a DocSpot profile?
If you have an individual type NPI, you may already have a DocSpot profile, which you can claim. Use the DocSpot search form to look for your DocSpot profile, and claim it. If you cannot locate your profile, then please use the Contact DocSpot form and include your NPI number.

If you do not have an individual type NPI, but are licensed by a state board which publicly lists current contact information, please complete the DocSpot registration form.

Unfortunately at this time we are unable to add providers who do not have current contact information listed publicly in either the NPI or a state board.
The contact information on my profile is personal, not business, contact information. How did this happen, and how do I remove it?
We have no intention of displaying personal contact information on our site, but sometimes this contact information is listed as business practice information at the NPI registry or another source, and we have no way of knowing that it is anything else. In order to remove this information from our site, you can claim your DocSpot profile and hide any contact information that you would prefer not to display. We also recommend removing this information from the source. You can see the sources used for a DocSpot profile at the bottom of each profile. Contact DocSpot if you would help tracking down the source of the information.
How do I delete my DocSpot profile?
Since our mission is to increase transparency in health care, it is generally against our policy to remove entire profiles from our site, while the provider is active in the National Provider Identifier (NPI) Registry.

Once your NPI profile is deactivated, Contact DocSpot to let us know and we can remove your profile.

If you wish you may claim your DocSpot profile and remove your contact information immediately. You may also mark your profile as not accepting new patients, and update your accepted insurance.

Hiding your practice location will prevent your profile from showing up in DocSpot search results unless a user searches for your name.

If you are concerned about personal contact information, or out dated information being displayed on your DocSpot profile, you may want to check the sources listed at the bottom of your DocSpot profile and update the information at the source as well.

Contact DocSpot if you would help tracking down the source of the information.
How do I update the profiles for all of the providers at our clinic/facility at one time?
While profiles must be claimed and managed individually, our policy does allow a single person to claim multiple profiles on behalf of providers, using a single email address. We may also be able to help make updating information across multiple profiles easier. If your facility has an online doctor directory you may Contact DocSpot to ask if we can automatically integrated the information from the directory into the providers DocSpot profiles.
How do I create a profile for a clinic/facility?
At this time we only have profiles for individual providers not for clinics/facilities. You can use the DocSpot search form to find profiles of individual providers at your clinic/facility.

Searching for a Doctor

How do I find a doctor?
You can use the DocSpot search form to search for doctors in your area.
  • DocSpot Homepage Search Form
  • In the "Find" box, you can enter criteria for your search, including: specialty terms, insurance plans, medical conditions, or provider's name. Then enter the location in the "Near" box. Click the "Find Providers" button to submit your search.
  • DocSpot Search Results
  • In the search results, you can see a list of providers that match your search. If you would like to find more information on a provider, then click on the blue "Profile" button.
  • You can also narrow down your search results by using the filters in the blue bar at the top of the search results:
  • Search Form Filters
  • By clicking on a filter category, a sidebar will show even more options.
  • Search Form Filters Sidebar
I can't find a provider who meets my needs, What should I do?
Search Tips:
  • Try broadening your search terms, and reevaluating the criteria you used to filter the results of your search.
  • Be aware that not all providers list every criteria which pertains to them. This means that when filtering your search it is possible to accidentally filter out providers who actually do have the characteristics you are looking for.
  • Some conditions and treatments are so common that few providers list them specifically, and you may be better off searching for a particular type of provider by specialty instead. For example, most primary care providers offer flu vaccinations, but few have it listed on their profile.
If you would like to lobby for the inclusion of a search term that was not understood, or for the addition of a filter criteria, please send us feedback using the Contact DocSpot form.
Why has my IP address been blocked?
IP addresses can be blocked for different reasons, such as the use of a VPN, or having too many searches performed within a given time period. If you need to perform a high volume of searches you may wish to purchase a professional subscription.

If you believe your IP address should not have been blocked, please Contact DocSpot and let us know of your IP address.

Reviews

How do I leave a review for a provider on DocSpot?
  • Find the provider you wish to review, and open their profile.
  • Click on the "Leave a review" button to open the review form. You should see a section which looks like this:
  • Image of the Leave a review form showing the fields to be completed by the user.
  • Enter the following into the review form:
  • A title for your review.
  • A star rating for your overall experience on a 1-5 scale where 1 is the worst and 5 is the best.
  • Optional star ratings for specifics which may apply to your experience (Office and staff, Bedside manner, Punctuality).
  • If you wish, you may include the date you last saw the provider.
  • Your review. Reviews should reflect your personal experience with a healthcare provider in healthcare related capacity. Try to consider what information would be helpful to someone who is looking for a healthcare provider.
  • Your email address. A valid email address is required to publish a review on DocSpot, but the email address is not displayed publicly.
  • Check the box to indicate that you are not associated with the provider being reviewed.
  • Check the box to indicate that the information contained in your review is true to the best of your knowledge.
  • Once you have filled out the review form, click the "Email link to publish this review" button. An email will be sent to the address you provided.
  • In order to publish your review you must click on the publication link in the email. Please save this e-mail for your records in case you want to edit it later on.
How long will it take for my review to show up?
Reviews become visible immediately after they are published. In order to publish a review, users need to confirm that their e-mail address is active by clicking on the link that is e-mailed to them. If you have submitted a review but have not received that e-mail, please check your spam folder or Contact DocSpot
Can I edit my review?
Yes. Once you submit a review, you will receive an email with a link that will allow you to publish or edit your review. We encourage you to keep this e-mail for your records.
Can a provider edit or delete a review?
No. A provider cannot edit or delete a review that someone else left them.
Why are some reviews moved to the "Filtered Reviews" section?
The "Filtered Reviews" section contains reviews that are not likely to be helpful to people looking for a healthcare provider. We do not hide reviews while they are live at the source, but reviews that do not relate to a patient-provider interaction, are spam, or appear to be written on the wrong provider's profile may be moved to the "Filtered Reviews" section. Ratings in the "Filtered Reviews" section are not included in a provider's average rating. We believe this strikes a balance between accurately reflecting the data available at a source and filtering out less helpful data.

Professional Subscriptions

What is a professional subscription? What is the benefit of a professional subscription?
Our search engine can be used for free, but there is limit on the number of searches that can be performed within a given time frame. If you need to perform a high volume of searches you may wish to purchase a professional subscription. A professional subscription allows you to perform virtually unlimited searches on DocSpot (automated searches are not allowed). Please Contact DocSpot if you would like to get started.