Intensivists who are Physicians - Independence, MO

"Often when seeing a healthcare provider, one feels they have lost a bit of their humanity. Dr. Ladesich doesn't treat you like a patient; he treats you like a person and answers questions in plain English making sure that you understand what is going on and what he is doing. I would recommend him to ANYONE that is need of a pulmonologist. I have never experienced the level of care that he provides. HE IS A ROCKSTAR! He has provided me the best care; both inpatient and outpatient, and given me real options for the treatment of my embolism. "

"Dr.Lem has treated many of my close friends with extraordinary issues. And he has treated my husband . He makes himself available as much as possible . He goes over and above. He acts like you are his only patient and he discovers things other doctors have not been able to figure out. This man is exceptional . "

"While looking for a new PCP, I called this medical office and spoke with the front desk. I booked an appointment for Saturday, 6/19/2026, and specifically asked whether a phlebotomist would be available. I was assured that one would be present. The check-in and standard checkup went smoothly. Afterward, I waited in the patient room for 40 minutes. When I opened the door to ask about the delay, I was told the Wi-Fi was down. Soon after, I was told the phlebotomist did not work on Saturdays and was given self-booking instructions by the same front desk staff member who had scheduled my appointment. This created another inconvenience, though it was still manageable. I went to the appointment on a Saturday, but after additional delays, I was told they could not proceed because a “lab order request” had not been submitted. This was another error by the front desk staff member, and I became upset and messaged the office. The following Monday, I called the office, and the same front desk staff member answered. After I explained the situation and the inconvenience caused by his mistakes, he showed no remorse. Rather than apologizing, he said, “No one answered on Saturday because no one works on Saturdays.” I then asked to speak with a supervisor, and he said someone would contact me by the end of the day. Weeks passed without any follow-up. I then went to the Arena website and submitted a form clearly describing the front desk staff member’s conduct and noting that no one had contacted me. After another week or two without a response, the doctor messaged me and followed up with a call. His initial response was essentially that if he were a patient unhappy with the service, he would find another practice. However, I did feel that corrective action would be taken to help prevent similar experiences in the future. "