Optometrists - Milpitas, CA

"Jason Wong's exam was abrasive, rough, and insensitive. We felt harassed and I was so upset by the end of the exam tears came out because I was so angry that my mother in law had to experience his beratement at age 77. It was supposed to be a nice bonding time since I was visiting from out of town. Instead I left without a written prescription and she couldn't get her sunglasses replaced. This "doctor" is jaded and his arrogance inhibits him from being qualified to help anyone. He can't even spend 20 seconds listening to the customer. We were interrupted with assumptions and then felt pushed out the door even though the new prescription was more blurry. His statements also felt pushy and contradictory and he didn't bother to explain anything thoroughly. I read other reviews after and several others had the same unprofessional experience of him talking down to them, cutting them off, and rushing them out with a prescription that was either too strong or posed problems later because it wasn't what they needed. His tone from the get go was off putting. He was just downright mean and rude with his exam technique. Hum hawing and sighing in frustration for no reason as if we were a nuisance or did something wrong. It also felt like he was treating us badly because of her age and the language barrier. He started by saying her prescription changed dramatically in the last two years and that something must have happened which worried her for no reason. He questioned the paperwork she brought in for her current prescription and pressured us to use his even before we started the exam. From the moment we sat down I wanted to leave, but tried to endure the session to get my mother the prescription, see where he was going, and he was the only optometrist there. He didn't want to hear what we had to say. He forced us to pick a very specific function for glasses without giving us time to answer. He was offended when I answered his question as to why we were there. I explained that my mother in law wanted bifocals but for her sunglasses, and he rolled his eyes saying that he knows what they are. It is clear he has some insecurity issues to work through. I was translating for my mom and I could see that she felt intimidated to answer honestly because he was dismissing her concerns instead of properly explaining anything. He didn't give enough time for her to see the letters before he flipped to the next one and rushed her to answer. In a condescending tone, he had the audacity to say she wasn't trying hard enough a few times even though the letters were so small and blurry she couldn't make them out. He made her feel really bad with his tone and approach. He didn't ask but told us what version looks better even though she said it was more blurry than her current prescription. It had to be his way. And then he questioned her cataracts surgery and made it sound like there was something wrong with the way it was done without explaining anything. Then he pushed us out the door. It validated that the exam was a waste of time and that his qualifications were questionable. We didn't feel comfortable with the prescription and I was not going to pay for being harassed. I told him that this was a very rough experience for us and that he shouldn't treat anyone this way. I felt bad she had to experience this. Seeing that I was upset he said that "we can pretend this exam never happened" which was a cowardly way to back out of the exam and pretend he didn't just treat us poorly. He showed us the numbers and said the difference was negligible from her current prescription, which contradicted the big scare he gave at the beginning. What baloney. I wish the exam never happened. I am LIVID. We felt so violated by this arrogant person. Afterward my mother shared with me that he scared her and talked to us like we were stupid, and that she thought there was something really wrong with her eyes. It makes me so angry that she had to experience that behavior especially after having gone through so much in her lifetime. She had such a horrible headache when she got home and her eyes hurt because she had strained them so badly trying to see the letters even though he was scoffing that she wasn't trying her best. Don't waste your time or energy. Costco should do better. This is a huge disservice to customers who simply need a competent optometrist who is kind and doesn't berate customers because of his own personal issues. How did they end up with this guy? "