"Dr. himself was not bad, but the problem started when the staff get involved, due to their lack of concern for the patient and enough knowledge to provide care according to the patient's insurance coverage. I was told at 3:00 PM, on September 12, 2018, it would take them at the most one hour to check with my insurance how the administration of antibiotic would be covered at their location. By 5:30 PM, after hour and a half wait on September 12, 2018, when nobody contacted me, I went and check with the nurse, she told that they had forgotten all about me and claimed that the insurance company has denied the services at the doctor’s office. Their lack of professionally extended to 9:15 AM on September 13, 2018, when the nurse claimed that my accent is the barrier for her to provide with me proper service. It took between 9 AM and 12 PM September 13, 2018, to figure out how to manage the administration of antibiotic from communication with doctors office, the insurance company and the specialty pharmacy, that I could administer antibiotic at the doctor premises, and the doctor office have been using accent to deny the services, even though they could administer the antibiotic the previous day. "