Counselors - Glenview, IL

"I have recently had some bad experiences with doctors either being too short on time and responses as well as judgemental, not seeming to truly care or not even paying attention. Dr. Friend has turned all that around for me! He made a genuine introduction, walked me through step by step, asked the necessary questions to get to the bottom of my problem, was punctual, swift (in a good way) and truly seemed to care! I was also pleased with the clean office and generally friendly staff. I say generally, because there was one receptionist that seemed annoyed when I needed help. But the nurses and other front staff were very friendly."

"To start with, she forgot one of our appointments. I sat in the ante room waiting for her to finish her previous appointment until I finally realized she forgot me. She did apologize but that was very unprofessional. I continued on with her despite that red flag. I quit working with her when it became apparent she wanted me to talk about what SHE wanted me to talk about, not what I wanted to talk about. At the end she shook her head at me and said she couldn't believe I wouldn't want to talk about it. That is for me to decide. Not a therapeutic relationship at all. I met her in person during the pandemic and one time when I walked in she didn't have her mask on. I would have liked it better if she wore it when I came in. She had to go get it out of her purse. She wasn't wearing it with the previous clients guess. "