by jerry on June 10, 2011
As we mentioned earlier, one thing that we've heard repeatedly from patients is that they like to have access to reviews from other people. We've been aggregating patient reviews from a variety of sources, but now you can register an account and leave your very own DocSpot review.
After looking at a variety of review formats, we settled on allowing users to rate their providers on three dimensions (office and staff, bedside manner, and punctuality) and to leave an overall recommendation score. In addition, the user is encouraged to leave a textual comment to elaborate on the numeric ratings. You can see a DocSpot review here.
In addition, users can ask for their reviews to be considered a "documented encounter" by uploading some evidence of the visit (such as an explanation-of-benefits form or a receipt). Documented encounters give other users a much higher level of confidence that the encounter actually took place.
As always, we're looking for feedback. If you have any ideas on how to improve the process, please let us know!