Providers - Emergency Care - Frisco, TX

"Santarosa doesn’t show up for surgery and double schedules other surgeries at your surgery time – Makes me believe she is money hungry, and has no empathy or remorse. My surgery was scheduled for noon. I arrived and checked in the hospital 2 hours prior like they asked me to, they took me to the Operating Room prep and set everything up for surgery, then told me my surgery was pushed back to 1:30 pm by Santarosa’s office the day before, but no one bothered to contact me to tell me the change. 1:30 pm rolls around, and still no surgeon or anesthesiologist, and the hospital informs me that Santarosa hasn’t checked in yet. I call her office and no one picks up until around 2:00 pm. The receptionist/nurse Denise (because there’s only one person managing the entire office and patients) answers saying her schedule shows the surgery for 12:30 pm, not 1:30 pm. Yet the OR manager said that someone at Santarosa’s office called to change it. So who changed it and why wasn’t I informed? Then Denise tells me that Santarosa is at another hospital with another surgery that she just went in to do and should be at my hospital by 3:30 pm. Close to 3:00 pm, the OR manager came in and said Santarosa just went into another scheduled surgery and that she won’t be here until past 5:30 pm – 6:00 pm. I figured a surgeon so heartless to leave a patient in the OR waiting for her for 8 hours, with no food or water in their system for 20 hours is NOT a doctor I would want doing my surgery, so I left. The fact that Santarosa NEVER CALLED TO APOLOGIZE makes me believe that she is heartless, has no ethics and morals, and a doctor that doesn’t have those qualities, you should stay FAR FAR AWAY from because it would just get worse, and God Forbid there is a complication after surgery, will she just leave you there waiting on her to go make her money, instead of being a doctor and giving you the care you deserve…bet your butt she would. If I were you, I would find a more empathetic and caring doctor, especially one that admits they were wrong and messed up."