"I visited Dr. Knight as an intake; I needed to reestablish psychiatric care. I already had a diagnosis and continuity of therapeutic services. There were 2 hours worth of paperwork. I was advised to arrive 45 minutes early. I arrived over an hour early. The office staff was more than friendly, downstairs. Once directed upstairs, that ended.\r
The staff seemed overworked and haggled. I had a midmorning appointment, so I can only imagine their duress by afternoon. My vitals were taken and I was directed to a small office, as opposed to the large, airy waiting room. This would have been fine, except I was left in there for over 2 hours. When I sought someone out to ask about any idea on how much longer, I was told they didn't know and to listen for my name.\r
Dr. Knight was calling out names as she finished with each client. I listened to her (keep in mind we were in a long, narrow hallway of offices, all with the doors open) call out a few names, and tell at another client, apparently because the woman was also inquiring as to the length of time she had been waiting. She told this woman that she would kick her out and, basically, blacklist her, if she said another word.\r
When she called my name, I went into her office (mind you, she never got out of her chair). She was sitting there in what can only be described as lounging attire: a head scarf, sandals, and a flowing, casual dress. She asked me several questions but never waited for a full answer; she continued to cut me off with statements or more questions. She would literally interrupt me to ask me what I was in the process of telling her. When I pointed this out, she became rude.\r
When I pointed out, repeatedly, that I already had a diagnosis and had simply been without medication therapy, she dismissed it by reiterating that I'd filled out releases and they'd get it eventually. She then proceeded to tell me she was diagnosing me. The diagnosis is one I've already had a rule-out on and I told her as much. She told me that meant someone had seen it before, therefore she was correct in her assessment. When I pointed out an obvious flaw in the particular diagnosis, she attempted to tell me that that diagnosis didn't require that integral part and she wasn't going to argue the DSM with me; that I was "free to look it up on (my) own time".\r
I have never dealt with such unprofessional and callous behavior by any professional, let alone a purported medical doctor. I was appalled!\r
Total time past my scheduled appointment: 2 hours 48 minutes. Total time in office: nearly 4 hours.\r
I would never, ever return and I would and have warned several others away from this establishment. I feel bad for the office staff, as they were wonderfully pleasant and professional. If only the nurses and medical staff could say the same."
Mental health care refers to a broad group of professionals who work to keep people mentally well. Just as physical illness can cause unwanted aches and pains, mental illness can cause unwanted thoughts, behaviors, and feelings. Even people who are not dealing with a mental illness can suffer from the effects of a stressful situation and find it difficult to cope. Mental health care workers seek to improve the emotional, psychological, and social well-being of their clients, usually through therapy.
There are many kinds of mental health care providers. Some examples include psychologists, psychiatrists, counselors, psychiatric nurses, substance abuse professionals, and social workers. Mental health workers treat patients at all stages of life and through many common problems, including depression, anxiety, eating disorders, post-traumatic stress disorder, and several others.
Some of the symptoms that occur with mental health issues and may cause a person to seek treatment include:
Changes in eating or sleeping
Decreased energy, fatigue
Numbness or a lack of interest in life
Recurrent, persistent thoughts
Feeling unusually anxious, sad, angry, worried, or on edge
An inability to care for one’s self or perform daily tasks
Patients seeking mental health treatment have several options. The most widely used treatment is psychotherapy, also called talk therapy or simply ‘therapy’. In therapy, mental health workers guide patients as they talk about issues in their life and problem-solve ways to make positive, healthy changes. Some patients also take medication to treat mental illness. Medications are especially effective at treating the chemical imbalances behind more severe cases of depression, anxiety, and illnesses such as bipolar disorder and schizophrenia.
Many mental illnesses are treated with a combination of both medication and therapy. For example, in substance abuse care, medications to ease withdrawal symptoms are commonly used together with a specific kind of therapy called behavior therapy, which teaches patients how to handle challenging situations without drugs or alcohol. Mental health workers may also consult with physicians or use community resources to help patients function at their best.