"My appointment had been set for 2 weeks. I called the office and spoke with the person I assume was his office assistant/secretary. The appointment was set for 4 p.m.
I arrive at his private practice 10 minutes before my appointment. Because of where it's situated, there is no appointed receptionist for his clients. I check in with the person at the window. I am in the waiting room until 4:30 p.m., still no doctor even asking the facility's receptionist what the next steps are. I was directed to sit and wait. Finally, I call the doctor's office. The person who answers asks for my name, birthday, and what time my appointment was scheduled. I relay that information. Then, I'm told that the doctor doesn't even see patients on Thursdays or Fridays. From what I understand, he was not even in the building! I had taken time off of work to attend this appointment. As a person who was genuinely reaching out for mental health services, I was highly upset and frustrated at the lack of concern or care that was shown to me by the person who answered the phone as well as the facility's receptionist who let me sit there for 40 minutes. I have filed a complaint with my insurance company. I could have been in a state of crisis and this was a last ditch effort to get assistance, and I was treated with callousness and disregard.
Dr. Rahman returned my call personally & sincerely apologized for this. He offered to see me early next week, & stated that he would speak with the receptionist at the facility about protocol for his patients. Also, he stated that the person who was making his appointments is no longer going to do that, because this was an unacceptable mix up.
I appreciated the return call & the addressing of my concerns. I have located another doctor, but appreciated his attentiveness."
301 Memorial Medical Parkway, Daytona Beach, FL 32117
What is Mental Health Care?
Mental health care refers to a broad group of professionals who work to keep people mentally well. Just as physical illness can cause unwanted aches and pains, mental illness can cause unwanted thoughts, behaviors, and feelings. Even people who are not dealing with a mental illness can suffer from the effects of a stressful situation and find it difficult to cope. Mental health care workers seek to improve the emotional, psychological, and social well-being of their clients, usually through therapy.
There are many kinds of mental health care providers. Some examples include psychologists, psychiatrists, counselors, psychiatric nurses, substance abuse professionals, and social workers. Mental health workers treat patients at all stages of life and through many common problems, including depression, anxiety, eating disorders, post-traumatic stress disorder, and several others.
Some of the symptoms that occur with mental health issues and may cause a person to seek treatment include:
Changes in eating or sleeping
Decreased energy, fatigue
Numbness or a lack of interest in life
Recurrent, persistent thoughts
Feeling unusually anxious, sad, angry, worried, or on edge
An inability to care for one’s self or perform daily tasks
Patients seeking mental health treatment have several options. The most widely used treatment is psychotherapy, also called talk therapy or simply ‘therapy’. In therapy, mental health workers guide patients as they talk about issues in their life and problem-solve ways to make positive, healthy changes. Some patients also take medication to treat mental illness. Medications are especially effective at treating the chemical imbalances behind more severe cases of depression, anxiety, and illnesses such as bipolar disorder and schizophrenia.
Many mental illnesses are treated with a combination of both medication and therapy. For example, in substance abuse care, medications to ease withdrawal symptoms are commonly used together with a specific kind of therapy called behavior therapy, which teaches patients how to handle challenging situations without drugs or alcohol. Mental health workers may also consult with physicians or use community resources to help patients function at their best.