"I called to schedule as a new patient and was told to go fill out some new patient forms. Fine - every office does this, until you look at the forms. One of them is a blanket credit card authorization that includes any amounts not covered by insurance. When you ask them to help find out what the amount not covered by insurance is, you're met with "That's not my job ". Not only does every other provider out there help navigate insurance issues, they are extremely rude about it here. I would recommend staying far away from this practice. If you do have to go here for whatever reason, at least avoid "Sophie" like the plague. She's extremely rude and unprofessional. I did end up speaking with her supervisor "Kate", who is much more reasonable, but upon me asking for them to try to work with me, I find out they are apparently "in between medical billers" and her hands are tied. I honestly don't know how good Dr. Kalinian is, but she sure has problems managing a staff, which seems like a pretty big red flag for a neuropsychologist."