"Dr. Cruz's staff began with me by referring me to a doctor who did not accept my Advantage plan. It is almost impossible to reach their staff to discuss issues such as this one. From there, the several referrals had similar issues. I'd block out my calendar for tests and procedures to find, day before, again my insurance won't cover the test. Now, a phone call this morning from her office that she is no longer working with my insurance coverage. My advice, find someone else!! She was fine, but her staff was terrible."
"Terrible from the moment I walked in the office. The staff was not available to greet me due to lunch break but I was told to come during that time, early. They didn't return until 20 minutes after my appointment should have started and proceeded to ignore me and the fact that I signed in for another 20 minutes. I was willing to overlook all of this for a kind and caring female urologist. This was not the case, she was in and out in
less than 5 minutes, had no bedside manner and was very rude. I will never return to this office. "