Blog

At DocSpot, our mission is to connect people with the right health care by helping them navigate publicly available information. We believe the first step of that mission is to help connect people with an appropriate medical provider, and we look forward to helping people navigate other aspects of their care as the opportunities arise. We are just at the start of that mission, so we hope you will come back often to see how things are developing.

An underlying philosophy of our work is that right care means different things to different people. We also recognize that doctors are multidimensional people. So, instead of trying to determine which doctors are "better" than others, we offer a variety of filter options that individuals can apply to more quickly discover providers that fit their needs.

Got questions?

User interfaces changes coming

by jerry on March 02, 2012

We've been wanting to update our search results page for some time now. We've received feedback that the filters on the left side were too complex or sometimes missed completely. As a result, we've redesigned the page so that the filters appear at the top, and the selection of the specific options (e.g. "Has an average rating of 3 stars or more") will appear in a popup dialog box. This is just a heads-up -- these changes should be rolling out over the next couple of weeks.

We've been wanting to update our search results page for some time now. We've received feedback that the filters on the left side were too complex or sometimes missed completely. As a result, we've redesigned the page so that the filters appear at the top, and the selection of the specific options (e.g. "Has an average rating of 3 stars or more") will appear in a popup dialog box. This is just a heads-up -- these changes should be rolling out over the next couple of weeks.

Later, we plan on redesigning our search forms and the user profile pages. If you have any feedback, let us know.

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Thanks for uploading your pictures!

by jerry on February 24, 2012

We appreciate those of you who have already uploaded your pictures. Here's a sampling:

Dr. Vicki Hom
Dr. Ioan Stroescu
Debra Marks
Dr. Omar Llaguna
Dr. William Ragan

Thanks! For those of you who would like to be found by patients and other providers, we encourage you to claim your profile and fill it out so that others have a better sense of who you are.

We appreciate those of you who have already uploaded your pictures. Here's a sampling:

Dr. Vicki Hom
Dr. Ioan Stroescu
Debra Marks
Dr. Omar Llaguna
Dr. William Ragan

Thanks! For those of you who would like to be found by patients and other providers, we encourage you to claim your profile and fill it out so that others have a better sense of who you are.

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You can upload an image for your profile

by jerry on February 17, 2012

It's been a long time coming, but now you can finally upload a picture and have it show up on your profile (if you've claimed a provider profile). If there already is a picture associated with your claimed provider profile and you don't like it, you can hide that one.

It's been a long time coming, but now you can finally upload a picture and have it show up on your profile (if you've claimed a provider profile). If there already is a picture associated with your claimed provider profile and you don't like it, you can hide that one.

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Unique e-mail addresses for user registration

by jerry on February 11, 2012

We've gotten a number of inquiries about what to do when registering with an e-mail address that is already used for another account. Originally, the software would prevent that, requiring users to use an unique e-mail address for each account. Over time, we learned that some office managers might claim the profiles for multiple doctors in their offices, and therefore would like to re-use the same e-mail address. In light of that, we've relaxed the requirement so that e-mail addresses no longer need to be unique.

We've gotten a number of inquiries about what to do when registering with an e-mail address that is already used for another account. Originally, the software would prevent that, requiring users to use an unique e-mail address for each account. Over time, we learned that some office managers might claim the profiles for multiple doctors in their offices, and therefore would like to re-use the same e-mail address. In light of that, we've relaxed the requirement so that e-mail addresses no longer need to be unique.

However, if you can have unique e-mail addresses, we encourage you to do so -- for example, it will be less confusing whenever you need to reset your password. To that end, a warning is displayed to encourage you to change your e-mail address if it is being shared; it's just a request and not a requirement.

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What about that wrong phone number?

by jerry on February 06, 2012

Providers often move and change their phone numbers. Traces of their outdated information might stick around for a while. So, what happens when an old phone number gets assigned to someone else? In some cases, that someone gets phone calls inquiring about the original provider's services.

Providers often move and change their phone numbers. Traces of their outdated information might stick around for a while. So, what happens when an old phone number gets assigned to someone else? In some cases, that someone gets phone calls inquiring about the original provider's services.

We know because people have reported this to us. We used to handle this case manually by calling the phone number to verify that it was indeed not the provider's and then hiding that information. Now, people in this situation can mark the phone number as incorrect themselves. Using a process that is similar to how a provider claims a profile, someone can have his or her phone number verified and marked as inaccurate and that phone number will no longer show up on the provider's profile.

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